Contact McCordsville Water Restoration

What's safe to do before the crew shows up in McCordsville?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• When Geist Reservoir is running high, water can come in through basement walls or window wells. Move what you can upstairs and keep track of where it's entering.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will the team ask about your McCordsville home?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Whether the leak has stopped or water is still coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How much of the lower level is finished space.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in McCordsville date mostly from the 2000s, and the decade tells the crew what kind of pipes to expect.
• Whether you were able to reach the breaker panel.
• If there's a dog or other pet the crew should know about.

Short answers are enough, since the crew will look at everything again in person.

What will the crew do first when they arrive?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What should the crew know about homes in McCordsville?

Most McCordsville homes are newer, built in the 2000s. Newer homes often have PEX supply lines, and leaks tend to start at appliance hoses or sump pumps. Many McCordsville streets have two story and ranch homes. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Some parts of McCordsville sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Mention any of this when you call, and the crew will plan around it.

Is your neighborhood in the McCordsville service area?

This number covers McCordsville and its neighborhoods, including these:

• Sagebrook · finished basements are common
• Meadows at Sagebrook · homes from the 2010s to 2020s, finished basements are common
• Deer Crossing
• Geist Ridge · homes from the 1990s to 2000s, basements are common
• Champion Lake Estate · basements are common
• Bay Creek at Geist · much of it from the 2000s to 2010s, finished basements are common

Calls from nearby Oaklandon, Bridgewater, Geist, Windermere, Hawthorns, Stonewater, Mount Comfort and Sandstone reach the same team. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?

Who answers when you call this number?

McCordsville Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron talked about water restoration and protecting your home as a guest on FOX59's Indy Now in January 2026. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Calls to the number on this page reach the same team at any hour.